Every call answered, in your business’s name.
Otto picks up day and night, answers from the prices and policies you taught it, greets returning customers by name, and books the job while they are still on the line.
- Recording and transcript on the customer
- Urgent calls go to whoever is on call
- Booked into your real calendar
- Karen Mitchell
Water heater leak · 2:41
Booked - Luis Ortega
AC not cooling · 1:37
Booked - Dana Ortiz
Burst pipe · 0:58
Sent to on-call - Marcus Lee
Question about an invoice · 1:12
Answered - Priya Shah
New AC estimate · 3:32
Booked
OttoThanks for calling Blue Ridge Plumbing, this is Otto. Hi Karen, good to hear from you again. How can I help?
KarenOur water heater is leaking all over the garage floor.
OttoI'm sorry. Turn the cold water valve on top of the tank to the right, that stops the flow. Is it gas or electric?
KarenGas. It's about twelve years old.
OttoMarco can be there Thursday between 8 and 10 AM. Should I book it?
KarenYes please.
What Otto did
- Booked on Marco's calendarThu 8:00 to 10:00 AM
- Created a jobWater heater replacement · $2,850
- Texted a confirmationReminder set for Wed 7 PM
- Added a noteGas, 12 years old, garage
Summary
Leaking 12-year-old gas water heater. Customer shut the valve. Replacement likely. Booked Thursday morning with Marco.



